Customer Service Delivery (CSD) Team Leader

Auckland / Fixed term (Full-time)

Belron NZ is the holding company that includes Smith&Smith®, New Zealand's leading vehicle glass repair and replacement company, and Laser Group whose members are plumbing and electrical experts. We are part of the Belron Group, with annual revenues of EUR 3.7B and 30,000 employees active in over 40 countries providing services with real care to our customers.

We have a fixed term 6-month contract opportunity for a Customer Service Delivery (CSD) Team Leader at our Penrose support office.

The CSD Team Leader is responsible for leading a team of high performing CSD Reps who provide superior day to day support and services to our customers and our operations network for the booking, delivery and validation of services along with recognizing opportunities to promote our products and services.

The CSD Team Leader is accountable for leading and engaging our people, successfully implementing sales and service strategies that meet and exceed our consistently superior customer service aspirations, provide outstanding leadership to our customer service team, provide sustained and continuous growth for Belron NZ, developing self and the team through professionalism, planning and efficiency.

Key responsibilities include but are not limited to:

  • Leadership - Performance
  • Communication
  • Quality, Process & Continuous Improvement
  • Coaching & Development

If you tick all the boxes, you will:

  • You'll be joining a diverse and inclusive environment in which all people can come do their best work
  • Do challenging, varied and interesting work and the opportunity to make a difference
  • Life Insurance Plan from day one
  • Discounted health insurance for you and your family with Southern Cross
  • Access to an annual Wellbeing fund

We take pride in our family-like culture where everyone comes to work with a professional, can-do attitude.

If this sounds like you, apply now and you will receive an invite for an online video screening through MyInterview

Applications close: 29/10/2021
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