Quote Terms and Conditions

1. Valid for 30 days from the date of the quote.
2. Payment is due on or before completion of the job.
3. Quotes are based upon currently identified products, should these change, the quote may also change. All pricing is in NZD.
4. If rust is found it must be repaired at the customer’s expense before work commences.
5. Vehicle to be picked up within 24 hours or storage fees of $100 per day may apply at our discretion.
6. Moulds and fees for other ancillary services are not included unless specifically itemised on quote.
7. The price quoted is for a fully installed aftermarket glass provided by Smith&Smith® with standard moulding. This price and terms do not apply at Authorised Dealer locations unless specifically agreed by that Authorised Dealer.
8. If for any reason glass is unavailable at the time of booking, we will contact you to discuss whether you would prefer to delay the time of booking until an aftermarket piece of glass becomes available, or for an additional fee, we may be able to source a manufacturer branded piece of glass from a local dealer. We will always seek your agreement prior to any variation.
9. If the vehicle in which the glass is being repaired or replaced is used for the purposes of a business; or if you purchase the goods for business purposes, you agree that the Consumer Guarantee Act does not apply to the purchase of goods and services by you. We will perform our service to the best of our ability at a time and location to be agreed between us.
10. We may vary our appointment time with you for any reason (acting reasonably). If we do this, we will do our best to notify you in advance of any change and suggest an alternative that is convenient for you. If it is not convenient to you, you are entitled to a refund.
11. Where we ask you to pay a deposit, this is to secure your appointment and any pre-ordering of glass that we arrange for you. If you later cancel your appointment and a deposit has been paid, the deposit is non-refundable once we have ordered the glass (unless we are at fault). You may choose to reschedule your appointment for the same vehicle within 12 months without losing your deposit.
12. If a refund is agreed and payment was made via Eftpos, Debit Card or Credit Card, the funds will be refunded to the original card where payment was made. This may take 5 – 10 days to be processed.
13. If the appointment is cancelled and no glass was specifically ordered, all funds will be refunded to the original card where payment was made.
14. If we hand back your vehicle to an agreed location, it is at your risk after we have deposited the car where requested.
15. Payment is due before we start the job and there are no credit terms available unless you are a business and have signed our credit terms. We accept Eftpos, Debit Cards and all major credit cards (excluding Amex and Q Card). If you have been unable to provide payment at the time of the booking, then we can take this the day before your booking when we call to confirm.
16. If you are claiming through your insurer, should they advise that your policy information is not correct or that you have excess payable, we will contact you and send you an invoice which requires payment within 7 days.
17. We are entitled to keep your vehicle until you have paid for services provided.