FAQs

You will receive an email confirmation to confirm the time that the technician will be arriving. You will also receive a text message reminder two days before your appointment.

If your booking is today or tomorrow, please call us urgently on 0800 48 33 88 so that we can assist you.

If your booking is 2 or more days away, please visit the My Booking page on our website and let us know what date you would like to change your booking to. We then check the schedule and come back to you to confirm.

Our technicians cannot complete repairs or replacements in the rain since it affects the quality of our work. We need a covered space such as a carport or garage. Both the passenger and drivers doors need to be under cover when opened for the technician to work on your vehicle. In the event that your appointment has been scheduled on a rainy day, your technician will contact you to reschedule. Alternatively, you can contact our customer contact centre and our team will arrange your appointment at the next available time.

At Smith&Smith®, we prefer to repair your existing windscreen before replacing it with a new one, usually saving you both time and money. Sometimes, the type, size and position of the damage will mean that we recommend the whole windscreen be replaced.

Take a look at our short presentation to see if it is likely that we will be able to repair the damage to your existing windscreen, or whether we recommend that it is replaced. You can then request a windscreen repair appointment online. Alternatively you can call us on 0800 48 33 88 and one of our customer service representatives will be happy to assess the damage with a few simple questions.

It is important to know if your vehicle is fitted with a forward facing camera on the windscreen because the safety system might need to be recalibrated following a windscreen replacement (depending on the manufacturer’s instruction).

Smith&Smith® can easily identify if your car has a camera connected to the windscreen by speaking with you.

For further information on recalibration, check our our Safety System Recalibration page.

If you have vehicle insurance that provides cover for glass damage, your repair or replacement will usually be free of charge and normally will not affect your no claims bonus.

We work closely with most of New Zealand’s major insurance companies so when you need our help all you have to do is contact us. We’ll manage your insurance claim and in most cases we take care of the paperwork for you.

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We accept eftpos, debit cards, Afterpay, and all major credit cards (excluding Amex and Q Card). We no longer accept cash or cheque payments.

As long as the driver’s vision is not compromised it is usually safe to drive your vehicle. Windscreens are made of 2 layers of glass with a tough layer of film in between. That means that your windscreen will rarely collapse.

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Your feedback is useful for us, as it helps us to further improve the service we offer you. If you have any comments or questions about the job that has just been completed, please contact us using the Contact Us form on our website and select Customer Service, alternatively you can call us on 0800 48 33 88 and our team will be happy to help.

At Smith&Smith® we use only high quality glass. All our stock is sourced from reputable global suppliers and all glass utilised complies with New Zealand Standard AS/NZS 2080: 2006 or equivalent international standards.