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Our workmanship guarantee

Guarantee claims can be made at any Smith&Smith® branch or Authorised Dealer.
Our workmanship guarantee
Vehicle glass installation

Vehicle glass installation

Now that your job is completed, we would like to keep you in safe hands with a nationwide guarantee on all Smith&Smith® glass installation workmanship for the lifetime of the vehicle.

New glass

New glass

Should the product installed have a manufacturing defect not detected at the time of installation, we will replace it for free.

Windscreen chip repairs

Windscreen chip repairs

Chips in windscreens are repaired to avoid chips turning into cracks in the future. However, glass is under pressure so occasionally during a chip repair, glass may crack beyond repair through no fault of the technician. You acknowledge this risk. If this occurs, we will credit the cost of the chip repair towards a new windscreen you buy from us. A small blemish left after a chip repair is normal and is not a faulty repair.

Recalibration Services

Recalibration Services

As cars advance with technology, more safety features like forward-facing cameras on windscreens are integrated.These cameras assist with lane warnings, automatic slowing, and emergency braking. After most windscreen replacements, camera recalibration is recommended for proper functioning. At Smith&Smith®, we're well-equipped and trained to recalibrate safety system cameras, which help keep you safe on the road.

If the recalibration is defective, we will carry out another recalibration test for you, free of charge.

You should tell us as soon as you become aware of any problem so we can fix it.

If you have a concern with the recalibration of your vehicle, contact us and we will arrange for your vehicle to be recalibrated at the most convenient Smith&Smith® branch or manufacturer’s representative’s location.

For our complete Terms of Service, please click here.


For complete transparency, nothing in this document limits your rights under the Consumer Guarantees Act.