Blog articles / 02 December 2021

Important COVID-19 Update | Traffic Light System

The health, safety and wellbeing of our customers, people, suppliers, and the wider community is always our top priority.

Our branches are operating in line with the Traffic Light System as set out by the New Zealand Government, taking effect from Thursday 2nd December at 11.59pm. Please be assured that we are taking all precautionary measures to protect you and to minimise the risk of further spread in our local communities.

At Red, Orange, and Green, we are open to the public through a contactless service, meaning we can fix your problem while making the right choices to keep our people and our customers safe.

If you are experiencing any COVID-19 or flu-like symptoms, or you are self-isolating, we ask that you delay your service with us. To reschedule your appointment online, please click here.

Visiting Smith&Smith® at Red:

All of New Zealand is currently at Red.

  • We ask that you wear a face mask unless you have a medical exemption.
  • You will need to sign in using the QR code displayed at the branch or sign in manually if you don’t have a smartphone. This enables us to complete future contact tracing if required.
  • You will not be required to show your vaccine pass.
  • Please ensure that you maintain a one metre distance from other people.
  • Hand sanitiser must be used before manually signing in, using EFTPOS machines or any other shared devices. These will also be sanitised after each use.
  • Before and after your service is completed, your technician will sanitise all touch point surfaces in your vehicle.
  • While at the branch, if you start to feel unwell or develop symptoms (coughing, sneezing, fever etc.) then please let a member of our team know immediately. We will assist you to leave the site safely.

Visiting Smith&Smith® at Orange:

No area are currently at Orange.

  • We ask that you wear a face mask unless you have a medical exemption.
  • You will need to sign in using the QR code displayed at the branch or sign in manually if you don’t have a smartphone. This enables us to complete future contact tracing if required.
  • You will not be required to show your vaccine pass.
  • Please ensure that you maintain a one metre distance from other people.
  • Hand santiser must be used before manually signing in, using EFTPOS machines or any other shared devices. These will also be sanitised after each use.
  • Before and after your service is completed, your technician will sanitise all touch point surfaces in your vehicle.
  • While at the branch, if you start to feel unwell or develop symptoms (coughing, sneezing, fever etc.) then please let a member of our team know immediately. We will assist you to leave the site safely.

Visiting Smith&Smith® at Green:

No areas are currently at Green.

  • It is recommended that you wear a face mask.
  • You will need to sign in using the QR code displayed at the branch or sign in manually if you don’t have a smartphone. This enables us to complete future contact tracing if required.
  • You will not be required to show your vaccine pass.
  • Please ensure that you maintain a one metre distance from other people.
  • You will be able to access the customer waiting area however all interactive materials will be removed (eg. magazines and toys) and a one metre distance must be maintained between people.

Precautions we are taking to protect you at Red, Orange, and Green:

  • We continue to maintain a high frequency of cleaning and sanitising in our branches and have provided our team members with PPE, including hand sanitiser, gloves, disinfectant, cloths, paper towels, rubbish bags, soap, and masks.
  • We are maintaining a one metre distance between people at all times.
  • We have advised our team members to avoid shaking hands or any other physical contact, where possible, and to wash and dry their hands often.
  • We have asked our people to stay home if they are experiencing any illness or flu-like symptoms.

We would like to thank you for your business, your understanding and ongoing support.

Kia kaha.