Blog articles / 18 July 2021

Training the technicians of tomorrow

Safety is a cornerstone in every single customer job we complete. We won’t return a customer’s vehicle until we have checked off all safety requirements needed for a quality windscreen replacement. Because this is such an important part of our work, we’ve worked alongside BCITO (the Building and Construction Industry Training Organisation) over the past few years to develop and review the New Zealand Certificate in Automotive Reglazing (NZ CAR) qualification. We joined together on this project because like BCITO, we’re passionate about developing our people, creating futures for dedicated tradies and building a skilled workforce in which talented people can excel.

The certification takes around a year and a half for apprentices to complete. The qualification comprises units covering all the requirements of a technician employed in the automotive reglazing industry. By the end, they are adept at each step of the vehicle glass repair and replacement process. And because we believe this certification takes talent and expertise to the next level, we require all of our technicians to agree to complete the NZ CAR qualification when they join our team.

At Smith&Smith®, we adhere to a global best practice standard which includes a 40 step process that each technician must check off for every customer’s job. Alongside the training they receive through our BCITO approved training program and dedicated trainers, this ensures we have a high calibre of skill entering the industry, and ultimately a safer installation each time.

Because of this investment in training and development, we’re confident in the quality of our workmanship and offer a nationwide guarantee on all our windscreen installations for the lifetime of the vehicle.