FAQs

If you have vehicle insurance that provides cover for glass damage, your repair or replacement will usually be free of charge and normally will not affect your no claims bonus.

We work closely with most of New Zealand’s major insurance companies so when you need our help all you have to do is contact us. We’ll manage your insurance claim and in most cases we take care of the paperwork for you.

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We accept eftpos, debit cards, Laybuy and all major credit cards (excluding Amex and Q Card). We no longer accept cash or cheque payments.

As long as the driver’s vision is not compromised it is usually safe to drive your vehicle. Windscreens are made of 2 layers of glass with a tough layer of film in between. That means that your windscreen will rarely collapse.

Your feedback is useful for us, as it helps us to further improve the service we offer you. If you have any comments or questions about the job that has just been completed, please contact us using the Contact Us form on our website and select Customer Service, alternatively you can call us on 0800 48 33 88 and our team will be happy to help.

At Smith&Smith® we use only high quality glass. All our stock is sourced from reputable global suppliers and all glass utilised complies with New Zealand Standard AS/NZS 2080: 2006 or equivalent international standards.