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30 October 2024

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How to take photos of your glass damage

We need your help to ensure we have selected the correct glass for your vehicle. Please follow the instructions that apply to your glass damage below for taking photos.

Damage Type:

Windscreen Crack or Shattered Windscreen

Take a photo of the safety stamp. This is often found on the bottom edge of the windscreen.
Take a second photo of the area behind your rear view mirror from the outside. We use this to identify the sensors your screen has.
Take a third photo of the dashboard to the right of the steering wheel. This will indicate if your windscreen is heated.

Examples of the photos we would like you to send. Please note that photos in landscape mode are preferred.

Windscreen Chips

Place a $2 coin next to the chip
Take two photos using the images below as a reference.
- Photo 1: Close up photo of the coin and the chip.
- Photo 2: A photo of the entire windscreen with the coin next to the damage.

Examples of the photos we would like you to send. Please note that photos in landscape mode are preferred.

Side Glass

Take a photo of the safety stamp. This is often found on the bottom edge of the window on the opposite side of the vehicle to where the glass was damaged.
Take a photo of the side of the vehicle where the damaged glass is located.

Examples of the photos we would like you to send. Please note that photos in landscape mode are preferred.